College Regulations

1. Student Charter
As a student of Argyll College, you will be entitled to the standards of customer service detailed in the student charter included in this section.

2. Equal Opportunities
Argyll College is committed to ensuring that no student is discriminated against on the grounds of race, colour, nationality, ethnic or national origin, religion, gender or marital status, age or disability. The Equal Opportunities statement is on display in each centre and copies can be made available on request.

3. Centre Rules
These should be read and adhered to at all times.
Our Health & Safety Policy Statement is displayed in all our centres, and is available on request.

4. Complaints Procedure
If you are unhappy with any aspect of the service you receive from Argyll College, you should follow the complaints procedure in this section.

5. Academic Appeals
If you feel that you have been unfairly assessed and wish to appeal, please speak to your local centre manager for more information.

Student Charter
Argyll College, as part of the UHI Millennium Institute, will provide accessible education and training of the highest standard, to support the development of people, businesses and communities in Argyll and the Islands.

COLLEGE RESPONSIBILITIES
As a student of Argyll College, you can expect the following standards of service:

  • Requests for information will be dealt with on receipt and you will receive a response to such requests within 5 working days of receipt.
  • You will have access to guidance, before commencing study and throughout your study. You are also entitled to ask to be referred to specialist guidance.
  • You will be entitled to the use of centre facilities including access to computers, e-mail and other information and communications technology (ICT) support. Access arrangements and times will be agreed at the start of your course of study.
  • You will be invited to attend an Argyll College Learning Centre to take part in an induction programme at the start of your course of study.
  • You will be provided with full details of your course, including details of your tutor, how and when they can be contacted and submission details for assignments and any other relevant details.
  • You will not be discriminated against on grounds of race, colour, nationality, ethnic or national origin, religion, gender, marital status, age, or disability. The Equal Opportunities policy is on display in each centre and copies are available on request.
  • If you have a complaint about any aspect of Argyll College’s service, you should write in the first instance to your local Learner Centre Manager. Complaints will be acknowledged within 3 working days of receipt and will be dealt with under the complaints procedure. Copies of this are available in centres and in this handbook. (See page )
  • If you are taking part in a UHI higher education course, additional information on your rights and responsibilities as a student of UHI are set out in the UHI Student Charter. Information can be found on the UHI website at www.uhi.ac.uk

STUDENT RESPONSIBILITIES

As a student of Argyll College we will expect you to:

  • Take care of and not misuse equipment in the learning centre. You should note that phone, e-mail, Internet access and fax are for use solely in connection with your course and any unauthorised use will be charged to you.
  • Provide us with full and accurate information in relation to your enrolment form.
  • Do your best to keep appointments with centre staff and give as much notice as possible if for any reason you are unable to attend for any booked period of time, either with centre staff or to use equipment.
  • Seek out support as you feel necessary to your study at Argyll College
  • Behave responsibly and follow Health and Safety rules, which are displayed in all our centres.
  • Students must not discriminate against or harass another student or member of staff.

Centre Rules

For the convenience and safety of all users of this facility, the following rules apply:

  • Please check the location of fire escapes, fire extinguishers and the procedure to be followed in the event of a fire. These procedures will be displayed in our centres.
  • There is no smoking allowed anywhere on these premises.
  • Food and drink are not permitted in any of the computer suites.
  • Please act at all times in a way that ensures your own safety and that of others.
  • Adhere to our ICT and Internet Policy, copies of which are on display in our centres, and are available on request.

Complaints Procedure
The following is the standard complaints procedure for all Argyll College students. Complaints relating directly to course delivery may vary from course to course.

If you are unhappy with any aspect of the service you receive from Argyll College, you should do the following:
First talk to the Learning Centre Manager who will help you try to resolve the problem. If you are still unhappy, or if you feel the matter requires further action, you should make a formal complaint.

This should be in writing and sent to the Learning Centre Manager who will acknowledge your complaint within 3 working days of receipt (Please note that a number of centres are staffed part time and working days may not be consecutive).

If your complaint relates directly to the Learning Centre Manager and cannot be resolved informally with him/her, you should send your complaint to Elaine Munro, College Manager, at:

Argyll College
Dunstaffnage Learning Centre
By Oban,
Argyll, PA37 1PZ

Your complaint will be investigated and you will receive a written response within 14 working days of receipt of the complaint.

If you are not satisfied with this response, you can ask for your complaint to be referred to the Director of the College who will investigate your complaint and respond to you within 10 working days of receipt.